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What should I look for when inspecting my shipment?
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Be sure to inspect your item
when it arrives.
Pay
special attention to holes poked in the
packaging and inspect for dents or crushed corners.
If you
see anything suspicious, remove the
packaging and inspect the item.
If
you sign your Freight bill free of any
claims, you may have little recourse
if you discover it is damaged.
When
you receive the item and sign for it,
you own it. Therefore, you should always carefully inspect your shipment for any
damage.
If
there is any damage at all you must note the damage on the
freight bill. This is the only way you
will be compensated for the damage.
What if my item is damaged?
You have two options;
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You can note damage on the freight bill and accept items
anyway.
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Refuse the shipment.
Almost all freight damage is cosmetic
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If you sign the freight bill damaged, the
freight company will usually replace your item, approve
reimbursement for parts and repair, or provide
compensation depending on the damage to your item.
-
This is often the best option
if you need the item operational and
damage is cosmetic.
If you refuse the shipment
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If you refuse the shipment, it
will be returned to us and we will ship a replacement
as soon as possible.
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This may take time, due to stocking issues and transit
times, but this is usually the best option
if it is obvious to you that
your shipment
is damaged beyond repair.
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If you accept your shipment in a damaged state
it is
very important that you call the freight
company immediately to schedule an inspection and file the
freight claim.
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Take pictures from different angles of the item and the
packaging, and save all packaging material.
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