Shipping Options and Corrective Measures
Shipping Your Unit According to your facility requirements.
We ship hundreds of units a year and will make arrangements for the lowest cost delivery possible for your new unit. Loading dock delivery or off loading with your fork-lift will be least expensive.
Residential delivery is a term and fee used by freight carriers to describe delivery to any address which is not zoned commercial.
A lift-gate is a used to raise and lower items from the bed on a tractor trailer. Required if you do not have a loading dock.
White Glove deliveries can add extra time for delivery after your new freezer ships from our facilities. This is for the time it can take to make arrangements for local delivery.
1. Normal Freight Delivery - will have no additional charges or fees. In normal Freight Delivery, freight companies deliver our freezers on a tractor trailer which is 56 inches above the ground and that are designed to load and unload at a loading dock - or with a fork-lift.
2. Lift gate delivery - If your delivery location does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, you will need to remove them from the truck by yourself – the driver will NOT be obliged to help!
The average cost of a lift-gate is as much as $80-100 more than the basic (loading dock delivery) charge. A lift-gate is a used to raise and lower items from ground level to the level of the bed on a tractor trailer.
3. White Glove Delivery - can take up to 10 business days for delivery after your new freezer ships from our facilities. This is the amount of time it can take to make proper arrangements for the delivery from the nearest carrier terminal to you and is added to the time it takes to ship.
White Glove Service will include:
The actual Trucking Company that will be delivering your unit will call you to schedule an appointment for delivery. Final arrangements for delivery will be made directly with the actual carrier, not with IDS. We will put them in touch with you for scheduling.
Two men, driver and helper, will arrive at the appointed time. The driver and helper will make the delivery in the Trucking Company vehicle, which will include a lift gate.
Your new freezer will be brought to the room (no stairs, ground level, unless otherwise planned) and remove the unit from the packing. No debris will be left behind. At time of delivery and before the drivers leave, review the check sheet and completely fill out on how the the delivery was performed.
Any damage or anything not as promised or anything you did not like about the delivery will need to be noted on this check list. If you check and initial everything with no notes, you are stating that the freezer was received with no damage and no claims can be filed.
Residential delivery is a term and fee used by freight carriers to describe delivery to any address which is not zoned commercial. Usually a home, but it could be a church, farm community center etc. Businesses run from a home are considered residential.
Average delivery fee can be around $75 in addition to other shipping rates, including the additional lift-gate usually required.
What if something goes wrong in shipping
on the way to us?
Step 1: Note Damage With The Delivery Driver.
Step 2: Take pictures of the damage and retain all original packaging.
Step 3: Contact IDS, or contact your freight company if you arranged for shipping.
Every freight shipment is insured, but in order to collect the insurance on any damaged goods, YOU must inspect the shipment before signing for it! Legally, when the manufacturer signs over the unit to the freight company, they own it.
"What should I look for when inspecting my shipment?"
You have two options when you notice damage during a delivery;
If you refuse the shipment
Still have questions? Give us a call right away!